Terms of sale

The owner of the online store Bikemoto.ee (hereinafter the Online Store) is OÜ Handprint OÜ (registry code 14392208), located in Tallinn.

Validity of sales contract, product and price information

The terms of sale apply to the purchase and rental of products from the Online Store (hereinafter rental property).
Veebipoes müüdavate ja renditavate toodete hinnad on märgitud toodete juurde. Kõik veebipoes müüdavate toodete hinnad on eurodes.
The delivery fee for the products is included in the price of the product or in exceptional cases depends on the location of the buyer and the method of delivery according to the price list. The delivery fee is displayed to the buyer when ordering.
Teave toodete kohta on esitatud Veebipoes vahetult toodete juures.

Placing an order

To order or reserve products, you must add the desired products to the shopping cart. The required data fields must be filled in to place an order. You will then see a payment notification, which you can order by e-mail, save or print. You can pay the amount of the payment notification securely by transfer from your bank. You will find the data and bank details required for the transfer in the payment notification. After receiving the order amount in our company account, we will confirm your order.

If the ordered product cannot be delivered or rented due to the end of the product or for any other reason, the buyer or lessee shall be notified as soon as possible and the money paid (incl. Product delivery costs) shall be refunded immediately, but not later than within 14 days.

Delivery

To receive the products, the buyer has the following options:

Rental property is usually issued and returned from the Bikemoto rental base in Tallinn. If the customer wishes to issue or return the rental property outside the rental base or working hours, the issue and return fee will be applied in accordance with the valid price list, unless otherwise agreed.

Domestic shipments of products purchased from the online store will usually reach the destination specified by the buyer within 3-10 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 30 calendar days.
In exceptional cases, is the right to deliver the product within 45 calendar days.

Right of withdrawal

You can find the rental conditions of the rental property and products under the Rental Terms.

After receiving the products purchased from the Online Store, except for rental property, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days

The right of withdrawal does not apply if the property is rental or the buyer is a legal entity.
In order to exercise the 14-day right of return, the purchased product may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the product in the manner permitted for testing the product in a physical store.
If the product has been used for a purpose other than that necessary to ascertain the nature, characteristics and functioning of the product or has signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the product.
In order to return the product, a withdrawal application must be submitted in a free form and sent to the e-mail address info@bikemoto.ee no later than within 14 days of receiving the product.

The cost of returning the product is borne by the buyer, unless the reason for the return is the fact that the product to be returned does not correspond to what was ordered (eg a defective or defective product).
The buyer must return the product within 14 days of submitting the application or provide proof that he has handed over the product to the carrier within the aforementioned period.
Upon receipt of the returned product, the online store will return to the buyer immediately, but not later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the product back from the buyer if the price of the product in the online store is marked significantly below the market price of the goods due to a mistake.

Right to lodge a claim

You can find the rental conditions of the rental property and products under the Rental Terms.

The online store is liable for non-compliance or defect of the product sold to the buyer with the terms of the contract, which already existed at the time of delivery of the thing and which becomes apparent within one year from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@bikemoto.ee.
The online store is not responsible for defects that have occurred after the delivery of the product to the buyer.
If the product purchased from the Online Store has defects for which the Online Store is responsible, the Online Store will repair or replace the defective product. If the product cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer or lessor only to process the order and to send or issue and return the product to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the goods.
The online store will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Solving arguments

If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@bikemoto.ee.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store.